Client Upgrade Terms and Conditions
This upgrade is for existing clients who want to refresh their website with our newer design system and better performance standards. It is not a support ticket system and not a new feature build.
New features or custom functionality beyond standard site building blocks WooCommerce custom logic, custom checkout, advanced shipping rules, subscriptions, memberships, multi vendor, custom product builders Custom design requests outside the existing pages and defined sections Unlimited revisions or redesign loops Full brand identity work like logo redesign, naming, brand strategy, full guideline book Professional photo shoots, heavy photo editing, illustration, 3D, or video production Large scale content writing from scratch for many pages unless agreed Blog strategy, keyword research campaigns, backlinks, PR, or ranking guarantees Plugin purchases, paid tools, hosting, email services, CDN bills, or third party subscriptions
The following rules apply unless specifically mentioned in the package:
Figma includes up to 2 revision rounds Development includes 1 revision round after staging review Extra changes beyond this are billed separately or moved to Development
We improve foundations and site performance where possible, but we cannot guarantee rankings, traffic, or specific speed scores because they depend on competition, hosting, plugins, content quality, and third party tools. *No one can guarantee on Google, it’s always marketing move to guarantee rankings and not real results*
Non refundable once design work starts.
You get 1 free schedule change if you tell us at least 3 business days before we start. If we can’t move forward because we’re missing access, content, or feedback for 7 days, the project is paused. If the pause reaches 14 days, your slot is released and we continue when the next opening is available. If the pause goes beyond 30 days, a reactivation fee may apply due to re testing, re planning, and updates.
Reactivation fee after 30 days paused: $150
Additional pages: (follow current standard pricing)
Additional revision rounds: $50 per round
Additional features or custom functionality: quoted before we start
Out of scope requests: we will quote first and only proceed after approval
If the site is unstable, hacked, heavily bloated, or has major technical debt that blocks quality delivery, we may recommend a cleanup phase first. That would be quoted separately.